Terms & Conditions
Disclaimer & Legal Responsibility
Cincinnati Fear Fest reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, special effects, and overall physically demanding environments. You should NOT enter this haunted house if you suffer from asthma, heart conditions, physical ailments, respiratory or any type of medical problem, claustrophobia, any mental illness, are prone to seizure, or are pregnant.
Do not enter the attractions if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attractions if you are taking any type of medication or using drugs of any type. You will not be admitted if any of these conditions are notified to our staff.
Cincinnati Fear Fest is not responsible for lost or stolen items. Do not take your phone out of your pocket. Leave all valuables at home.
The attractions are not recommended for children under the age of 12. Children under 16 must be with a person over 21 years old at all times.
Visitors to Cincinnati Fear Fest understand that there is an inherent risk in entering the haunted attractions and haunted events. In consideration and acceptance of admission to Cincinnati Fear Fest visitors agree to release the operator, its parent company, affiliates, officers, directors, employees and land owner from any liability for harm, injury, death or expense that may arise directly or indirectly from visiting Cincinnati Fear Fest.
Privacy
We respect your right to privacy and understand your desire to safeguard your personal information. As part of this Online ticketing process, we collect information about you, such as your name, address, and credit card information. Only the information that you provide is collected, no other. We may have links to other sites; please note that we do not control the privacy practices of other sites we may link to, and their policy may differ from ours.
Ways We Protect Your Information
While making your purchase, all your information is encrypted so that private information stays private. Also, we use an encrypted connection to transmit your payment information to our credit card processors.
We do not use “permanent” cookies; only “session” cookies. Session cookies do not contain any personal information. They only exist while your web browser is open, and are used to maintain your connection to our web servers.
Your information is stored in a secured database on servers housed in a secured data center. Firewalls, virus protection, physical security and other security technologies are all in place to protect our databases and your information.
We take extra precautions with credit card information. We require CVV (Card Verification Value) numbers to be entered with credit card numbers to prevent fraud. We do not store all of the credit card information you provide, e.g. we do not store your CVV number. We encrypt credit card numbers; we never store credit card numbers in plain text. Also, we never display a complete credit card number on any of our reports or pages; not even for our own employees.
We do not solicit information from children.
Collection and Use of Private Information
Your Online ticket purchase requires users to register and/or input certain personal information. We limit the requested information to that information which is reasonably required to process the transaction and identify you apart from other customers.
We never provide credit card information to anyone other than our credit card processors, and then only for the purpose of collecting payment.
We use your email address to send you a confirmation of your purchase. That confirmation email does not include your complete credit card number.
If we have trouble processing an order, or you need assistance, we use private information such as your email address or phone number to contact you. We may also use this information to notify you of event cancellations or changes.
We never sell, swap, trade or rent private information to anyone, except as described above.
Rules of the Haunted House
Do not smoke, run, eat, drink, touch the actors, customers, or props. Take off all jewelry before entering. No high-heels are permitted. You must wear close-toed shoes at all times. No video or flash photography may be used inside the haunted houses. Sources of light not provided by Cincinnati Fear Fest are prohibited, included phone lights and non-permitted flashlights. You will not be admitted and asked to leave promptly if rules are not followed.
Video & Photography
Cincinnati Fear Fest may take and use images & video of all guests. Cincinnati Fear Fest at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Cincinnati Fear Fest in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Hush Haunted Attraction property or parking lot.
SMS Giveaway Content Terms
Terms and Conditions for Cincinnati Fear Fest’s SMS Giveaway Contest as of Aug 16, 2024.
- Eligibility: The giveaway contest is open to participants who meet the following criteria:
- Reside in the USA
- Are 18 years of age or older
- Are not employees of Cincinnati Fear Fest or their affiliates, nor members of their immediate families or households.
- Entry: To enter, participants must follow the instructions outlined in the SMS popup campaign on our website. Entry requirements include signing up for email and SMS, and retaining the subscription at least through October 27th 2024. Entries complete, accurate, or submitted after the deadline will be disqualified.
- Duration: The giveaway contest starts on August 16th 2024 and ends on October 27th 2024 at 12am PST. Only entries submitted before the deadline will be considered.
- Prize: The winner will receive 8 Unlimited Fast Tickets to Cincinnati Fear Fest, valid any day through November 2nd 2024. As defined in the terms, the prize is non-transferable, and there will be no cash alternatives to it. Cincinnati Fear Fest reserves the right to substitute the prize with a product or service of equal value.
- Winner Selection: The winner will be selected randomly from all eligible entries by the deadline. The winner will be notified by SMS within 1 day after the deadline. If the winner does not respond within 24 hours, another winner will be selected.
- Liability: Cincinnati Fear Fest is not responsible for any injury, loss, or damage to participants or their property related to their participation in the giveaway contest. Participants agree to release and hold harmless Cincinnati Fear Fest and their affiliates from any liability, injury, loss, or damage resulting from participation in the giveaway contest or acceptance, use, or misuse of the prize.
- Governing Law: The giveaway contest and these terms and conditions are governed by and construed per the laws of the USA.
- Dispute Resolution: Any dispute arising from or related to the giveaway contest or these terms and conditions will be resolved through binding arbitration per the rules of an Arbitration Service chosen by Cincinnati Fear Fest. The arbitration will occur in the Metro Cincinnati in Ohio, and the arbitrator’s decision will be final and binding.
- Modification: Cincinnati Fear Fest reserves the right to modify, suspend, or terminate the giveaway contest without notice. Cincinnati Fear Fest also reserves the right to modify these terms and conditions without notice.
Dispute Resolution
These Terms of Use (including without limitation the validity, construction, and performance of duties related to the Terms of Use) are governed by and construed in accordance with the laws of the United States of America and the laws of the State of Ohio without giving effect to any principles of conflicts of laws.
You shall first contact us at info@cincinnatifearfest.com regarding any claim or controversy arising out of or relating to these Terms of Use, or any breach thereof, or the use of our Sites, except such claims or controversies for which injunctive relief is available. Any claim or controversy that cannot be resolved by the parties after the exercise of good faith discussion within thirty (30) days shall be finally settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Supplementary Procedures for Consumer-Related Disputes (collectively, “AAA Rules”), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The AAA Rules are available online at adr.org. You agree that, by accepting these Terms of Use, you and Cincinnati Fear Fest are each waiving the right to a trial by jury or to participate in a class action. These Terms of Use evidence a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. Unless you and Cincinnati Fear Fest agree otherwise, any arbitration hearings will take place in the state of Ohio.
In the event that binding arbitration is not enforceable, you consent to the exclusive jurisdiction of any federal or state court located in the State of Ohio, U.S.A. for the resolution any disputes. Any cause of action you may have with respect to your use of our site must be commenced within six (6) months after the claim or cause of action arises.
Operational Policies
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- Prices and operating schedule are subject to change without notice.
- All attractions are subject to temporary maintenance, safety or inclement weather shutdowns.
- In the event of an earthquake, fire, power outage, flood, terrorist attack, bomb threat, a violent stand up/heist, or any type of false alarm that causes Cincinnati Fear Fest to shut down, Cincinnati Fear Fest is not responsible for issuing a refund to ticket holders.
- Cincinnati Fear Fest is not responsible for issuing refunds should the event close down as required by the state or county due to the COVID-19 pandemic.
- These park rules & policies are not comprehensive, and are subject to change without notice. The park may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund.
- All media, images, videos, and content of this website are an asset of Cincinnati Fear Fest LLC. Copyright 2024. Blog.
Cincinnati Fear Fest Messaging Terms & Conditions
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from Cincinnati Fear Fest, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Message frequency will vary. Cincinnati Fear Fest reserves the right to alter the frequency of messages sent at any time, increasing or decreasing the total number of messages. Cincinnati Fear Fest also reserves the right to change the short code or phone number from which messages are sent and will notify you when such changes occur.
Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Cincinnati Fear Fest, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
By opting in, you also agree to Cincinnati Fear Fest’s Terms of Use and Privacy Policy.
We are able to deliver messages to the following mobile phone carriers:
Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.
Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Cancellation
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, you will receive one additional message confirming your request has been processed. You acknowledge that our text message platform may not recognize unsubscribe requests that do not include these specific keywords and agree that Cincinnati Fear Fest and its service providers will not be liable for failing to honor such requests. If you unsubscribe from one text message program, you may still receive messages from other Cincinnati Fear Fest programs until you separately unsubscribe from those.
Help
Text the keyword HELP to our shortcode for customer care contact information.
Customer Care
If you experience any issues, please visit https://support.attentivemobile.com/help/ to submit a support request or email support@attentivemobile.com.
Contact
This message program is a service of Cincinnati Fear Fest, located at 1449 Greenbush Cobb Rd, Williamsburg, OH 45176.
Dispute Resolution
General
To resolve disputes between you and Cincinnati Fear Fest in the most expedient and cost-effective manner, both parties agree that any dispute arising from or related to these messaging terms and conditions (“Messaging Terms”) or your receipt of text messages from Cincinnati Fear Fest or its service providers will be resolved through binding arbitration. Arbitration is less formal than a court lawsuit, using a neutral arbitrator instead of a judge or jury, with potentially more limited discovery. Arbitrators may award the same damages and relief as courts. By agreeing to these Messaging Terms, you and Cincinnati Fear Fest waive the right to a jury trial or class action. The Federal Arbitration Act governs this agreement.
Exceptions
This arbitration agreement does not prevent either party from:
- Filing individual claims in small claims court.
- Pursuing enforcement actions through applicable agencies.
- Seeking injunctive relief from a court of competent jurisdiction.
- Filing claims in court for intellectual property infringement.
Arbitration Process
Arbitration between you and Cincinnati Fear Fest will follow the rules of the American Arbitration Association (AAA) under its Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (“AAA Rules”), as modified by these Messaging Terms. Details are available at www.adr.org or by calling 1-800-778-7879. The arbitrator will have exclusive authority to resolve disputes regarding these terms.
Notice & Process
To initiate arbitration, the party seeking arbitration must send a written Notice of Dispute to the other party. Notices to Cincinnati Fear Fest should be addressed to: 1449 Greenbush Cobb Rd, Williamsburg, OH 45176, Attn: Chief Executive Officer. The Notice must describe the claim and the relief sought. If the dispute cannot be resolved within 30 days of receiving the Notice, either party may commence arbitration.
Fees
Cincinnati Fear Fest will reimburse filing fees for claims under $15,000 unless deemed frivolous or improper under Rule 11(b) of the Federal Rules of Civil Procedure. Arbitration outcomes and information exchanged remain confidential.
No Class Actions
Both parties agree only to bring claims in individual capacities, not as part of a class or collective action.
Modifications
Future changes to this arbitration agreement will not affect previous disputes unless you reject the modification by providing written notice within 30 days of the change.
Enforceability
If any part of this arbitration agreement is deemed unenforceable, the remaining terms will remain in effect.