Cincinnati Fear Fest reserves the right to refuse admission to anyone for any reason.

Our haunted attractions are intense theatrical experiences. You will encounter strobe lights, fog machines, animatronics, loud audio, uneven flooring, confined spaces, and various special effects. Conditions may be wet, dark, and physically demanding.

By entering Cincinnati Fear Fest, you voluntarily assume all inherent risks, including the risk of personal injury or death. These risks include, but are not limited to, slipping, tripping, falling, emotional stress, seizures, and physical strain.

Do NOT enter if you:

• Are pregnant
• Have claustrophobia
• Have heart, back, or neck conditions
• Are prone to seizures
• Require a cast, crutches, or medical brace
• Have respiratory or other physical or mental conditions that may limit your ability to safely enjoy the attraction

By purchasing a ticket and entering, you irrevocably waive and release any claims against Cincinnati Fear Fest, its parent company, affiliates, officers, directors, employees, agents, vendors, and property owners for any harm, injury, death, or loss that may occur.

You agree to indemnify and hold harmless Cincinnati Fear Fest and all related entities from any claims or liabilities arising out of your presence at the event.

Failure to follow these rules will result in removal without refund:

• No physical contact with actors, staff, props, or other guests
• No touching or damaging scenic elements
• No smoking or vaping indoors (smoking is allowed only in designated areas)
• No weapons, illegal drugs, or intoxicated guests
• No photography or video inside the haunted attractions
• No external light sources including flashlights, phone lights, or glow items
• No running, roughhousing, or disruptive behavior
• No high heels or open-toed shoes; proper footwear is required
• Remove all dangling jewelry before entering
• Verbal or physical harassment of staff or other guests will result in immediate removal and possible law enforcement involvement

Enter at your own risk.

Our attractions are not recommended for children under 12. Children under 16 must be accompanied by someone 21 years of age or older at all times.

Cincinnati Fear Fest is not responsible for lost, stolen, or damaged items. Do not bring valuables. Do not remove your phone or personal belongings during the attractions. Do not leave valuables in your car.

By entering Cincinnati Fear Fest, you consent to being photographed, filmed, and recorded for any purpose, including marketing, promotion, security, or legal documentation.

All photography, video, and related media captured by Cincinnati Fear Fest or its affiliates are the exclusive property of Cincinnati Fear Fest and may be used without compensation in perpetuity.

Prices and operating schedule are subject to change without notice. All attractions are subject to temporary maintenance, safety or inclement weather shutdowns. In the event of an earthquake, fire, power outage, flood, terrorist attack, bomb threat, a violent stand up/heist, or any type of false alarm that causes Cincinnati Fear Fest to shut down, Cincinnati Fear Fest is not responsible for issuing a refund to ticket holders. These park rules & policies are not comprehensive, and are subject to change without notice. The park may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund.All media, images, videos, and content of this website are an asset of Cincinnati Fear Fest LLC. Copyright 2025

These Terms of Use (including without limitation the validity, construction, and performance of duties related to the Terms of Use) are governed by and construed in accordance with the laws of the United States of America and the laws of the State of Ohio without giving effect to any principles of conflicts of laws.

You shall first contact us at info@cincinnatifearfest.com regarding any claim or controversy arising out of or relating to these Terms of Use, or any breach thereof, or the use of our Sites, except such claims or controversies for which injunctive relief is available. Any claim or controversy that cannot be resolved by the parties after the exercise of good faith discussion within thirty (30) days shall be finally settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Supplementary Procedures for Consumer-Related Disputes (collectively, “AAA Rules”), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The AAA Rules are available online at adr.org. You agree that, by accepting these Terms of Use, you and Cincinnati Fear Fest are each waiving the right to a trial by jury or to participate in a class action. These Terms of Use evidence a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. Unless you and Cincinnati Fear Fest agree otherwise, any arbitration hearings will take place in the state of Ohio.

In the event that binding arbitration is not enforceable, you consent to the exclusive jurisdiction of any federal or state court located in the State of Ohio, U.S.A. for the resolution any disputes. Any cause of action you may have with respect to your use of our site must be commenced within six (6) months after the claim or cause of action arises.

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from Cincinnati Fear Fest, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.

Message frequency will vary. Cincinnati Fear Fest reserves the right to alter the frequency of messages sent at any time, increasing or decreasing the total number of messages. Cincinnati Fear Fest also reserves the right to change the short code or phone number from which messages are sent and will notify you when such changes occur.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Cincinnati Fear Fest, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By opting in, you also agree to Cincinnati Fear Fest’s Terms of Use and Privacy Policy.

We are able to deliver messages to the following mobile phone carriers:
Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.
Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, you will receive one additional message confirming your request has been processed. You acknowledge that our text message platform may not recognize unsubscribe requests that do not include these specific keywords and agree that Cincinnati Fear Fest and its service providers will not be liable for failing to honor such requests. If you unsubscribe from one text message program, you may still receive messages from other Cincinnati Fear Fest programs until you separately unsubscribe from those.

Help

Text the keyword HELP to our shortcode for customer care contact information.

Customer Care

If you experience any issues, please visit https://support.attentivemobile.com/help/ to submit a support request or email support@attentivemobile.com.

Contact

This message program is a service of Cincinnati Fear Fest, located at 1449 Greenbush Cobb Rd, Williamsburg, OH 45176.

Dispute Resolution

General

To resolve disputes between you and Cincinnati Fear Fest in the most expedient and cost-effective manner, both parties agree that any dispute arising from or related to these messaging terms and conditions (“Messaging Terms”) or your receipt of text messages from Cincinnati Fear Fest or its service providers will be resolved through binding arbitration. Arbitration is less formal than a court lawsuit, using a neutral arbitrator instead of a judge or jury, with potentially more limited discovery. Arbitrators may award the same damages and relief as courts. By agreeing to these Messaging Terms, you and Cincinnati Fear Fest waive the right to a jury trial or class action. The Federal Arbitration Act governs this agreement.

Exceptions

This arbitration agreement does not prevent either party from:

1. Filing individual claims in small claims court.
2. Pursuing enforcement actions through applicable agencies.
3. Seeking injunctive relief from a court of competent jurisdiction.
4. Filing claims in court for intellectual property infringement.

Arbitration Process

Arbitration between you and Cincinnati Fear Fest will follow the rules of the American Arbitration Association (AAA) under its Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (“AAA Rules”), as modified by these Messaging Terms. Details are available at www.adr.org or by calling 1-800-778-7879. The arbitrator will have exclusive authority to resolve disputes regarding these terms.

Notice & Process

To initiate arbitration, the party seeking arbitration must send a written Notice of Dispute to the other party. Notices to Cincinnati Fear Fest should be addressed to: 1449 Greenbush Cobb Rd, Williamsburg, OH 45176, Attn: Chief Executive Officer. The Notice must describe the claim and the relief sought. If the dispute cannot be resolved within 30 days of receiving the Notice, either party may commence arbitration.

No Class Actions

Both parties agree only to bring claims in individual capacities, not as part of a class or collective action.

Modifications

Future changes to this arbitration agreement will not affect previous disputes unless you reject the modification by providing written notice within 30 days of the change.

Enforceability

If any part of this arbitration agreement is deemed unenforceable, the remaining terms will remain in effect.